- In Freshdesk, a ticket is a record of an inquiry or issue. It includes information such as a customer's question, the status of the ticket, and any interactions or updates related to the issue.
- A ticket in Freshdesk refers to an email that was sent to one of our numerous inboxes. Once the email reaches the inbox, we have programming to grab that email and transfer it from Outlook to Freshdesk
How can I create a new ticket in Freshdesk?
To create a new ticket, log in to Freshdesk, go to the ticketing section, and click on "New Ticket." Fill in the required details, such as the customer's information and the nature of the issue, for example.
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